Jawapan daripada Oldtown Kopitiam

Dear Valued Customer,

We would like to bring to your attention and clarify the HALAL status issues recently. OLDTOWN White Coffee F&B outlets has gained HALAL certification where the appointed F&B manufacturers adhered to strict cleanliness and quality controls.

Apparently, we have engaged with SAS-H Consultants Sdn.Bhd. (CO.NO. 704021-P) for the Halal endorsement services where claimed guided by the two (2) government ordinances and regulations as published in the government gazette namely: Trade Description Act 1972 / Trade Description Act 1975. The experts consultants do follow the standards as set out under the ISO 1500-2004 and work closely with JAKIM and the relevant authorities.

We need to clarify that currently our outlets F&B serving is pork free. In addition, there are total 50 outlets with HALAL certificates obtained. While another balance of 50 outlets are in the process of obtaining the HALAL certificates. We also expect all outlets to be in placed for HALAL certificates by Year 2009. Till then, we shall be able to make an announcement to all of our valued customers. By all means, we kindly advise our Muslim customers to take into consideration on the said HALAL status.

In persuasion, we hereby attached HALAL certificates from our appointed F&B manufacturers and outlets for your references:

1. Emperor's Kitchen Sdn. Bhd.
2. Esquire Chef Sdn. Bhd.
3. Dynasty Confectionery Sdn Bhd.
4. White Cafe Sdn. Bhd.
5. Gongga Food Sdn. Bhd.
6. A.Clouet & Co. (KL) Sdn. Bhd.
7. Lucky Food Processing Sdn. Bhd.
8. Laksamana Usaha Noodle Products Sdn. Bhd.
9. OLDTOWN White Coffee outlet - Jalan Melati Utama
10. OLDTOWN White Coffee outlet - Jalan AWFI, Ampang Waterfront
11. OLDTOWN White Coffee outlet - Jusco Alpha Angle

Last but not least, we sincerely thank you for sharing your thought in this regards. We care and value your feedback and we would take it seriously, in a way to help us to improve and to serve you better in the future. Thank you for patronizing OLDTOWN White Coffee restaurant. Kindly do not hesitate to drop us an email at wecare@oldtown.com.my for further enquiries.


Regards,
Alex Pua
Customer Service Unit
Kopitiam Asia Pacific Sdn Bhd

Adakah jawapan ini cukup meyakinkan? Tepuk dada, tanyalah Iman.. :)

Oldtown Kopitiam: Halal ke tak?

Beberapa hari lepas saya dapat sms daripada seorang teman tentang Oldtown Kopitiam yang tidak mempunyai Sijil Halal. Terkejut jugak bila dapat tau sebab sebelum ni saya, keluarga dan kawan2 memang selalu ke situ.

Saya dah check di laman web oldtown. Ternyata yang sijil halal yang ada hanya untuk minuman sahaja. You guys can go to the website to view the certificate. Maka timbul keraguan dalam hati ni tentang status makanan di premis tersebut. Kita dok seronok makan mi kari, laksa and so forth, tapi sebenarnya kita tak tau status makanan2 tu dari segi agama. So saya pun submit la inquiry berkenaan status makanan through the website yang berbunyi:

Hi there,

As a Muslim customer, I would like to ask whether you obtain a Halal Certificate for the foods you serve at your restaurant chains? How can I be sure of the food purity from the perspective of Halal?

The Halal certificate which I found in your website is only for the beverages only. I hope that you can provide me with the right information as it is very important to me as well as the Muslim society especially in Malaysia.

The information will also determine our future decision on having the meals provided at your Oldtown Kopitiam restaurants.

Thank you.

So I hope that they can provide me with a positive feedback. Kalau tak gi minum kopi je la kat situ lepas ni..

Hari Khamis lepas, kami sekeluarga bertolak pulang ke Terengganu. Tokki saya diserang strok beberapa hari sebelumnya jadi bila dia dah mula tanyakan anak-anaknya, memang itu kira red alert lah untuk balik kampung.

Bila dah sampai, baru la tau sebenarnya tok (nenek) pun sebenarnya kurang sihat. Lebih tak sihat daripada tokki actually. Bila buat checkup, dia disahkan ada pneumonia (jangkitan paru2) dan gastrik.

Bila dah balik ni barulah saya tau yang sebenarnya grandparents saya ni dah terlalu banyak makan ubat2 luar. Maksud saya ubat2 yang diluar daripada prescription doktor. Ye la, kadang2 ramai orang yang bagi macam2 suggestion tentang ubat2 alternatif yang katanya mujarab. So especially tokki saya ni, dia mesti gi beli ubat2 tu. So macam2 la ubat yang kami jumpa, termasuklah kat dalam dashboard kereta dia. Bila dah makan macam2 ubat, tu yang makin tak sembuh sebenarnya. Gastrik tok saya tu pun berpunca daripada pengambilan ubat yang bercampur2. in fact, muka dia pun dah jadi semacam sebab banyak sgt steroid kata doktor.

Jadi sebelum balik petang sabtu kelmarin, mak & others dah go through semua ubat2 diorang. Yang mana yang tak perlu tu dah diasingkan, tinggal ubat2 yang utama je. Mak pun dah explain panjang lebar kat maklong dan cik nor (my aunties yang akan jaga tokki & tok) tentang ubat2 tu. Alhamdulillah, waktu nak bertolak balik, tokki dah boleh berjalan. Waktu kami sampai sebelum ni, dia nak berjalan pun kena ada orang papah. Tok pun nampak dah semakin baik. Moga Allah sentiasa melindungi dan membantu tokki dan tok untuk sembuh. Amen.

P/S: teringat pulak kata2 mak. Tok pernah pesan kat dia. “Jangan nanti bila kami dah tak boleh bercakap baru nak balik..“